<ol class="list-reset stack">
<li class="with-icon">
If your complaint meets our complaint acceptance criteria, your complaint will be sent to the business within approximately two business days.
</li>
<li class="with-icon">
The business will be asked to respond within 14 calendar days.
</li>
<li class="with-icon">
You will be notified of the business's response when we receive it (or notified that we received no response).
</li>
<li class="with-icon">
Complaints are usually closed within 30 days.
</li>
</ol>

 1. If your complaint meets our complaint acceptance criteria, your complaint will be sent to the business within approximately two business days.

 2. The business will be asked to respond within 14 calendar days.

 3. You will be notified of the business's response when we receive it (or notified that we received no response).

 4. Complaints are usually closed within 30 days.

What happens when I file a complaint?

Are BBB Customer Reviews the same as BBB complaints?

How does the complaint process work?

What tone should I convey in my response?

Are there any complaints BBB cannot accept?

Tell me, what is a BBB Complaint?

How do I file a complaint on a business with BBB?

Can BBB mandate a resolution to a complaint?

How do I find out the status of my complaint?

How will my complaint closed?

What are your Complaint Acceptance Guidelines?

Complaints for Customers