<p>BBB does publish complaints after they are closed, but BBB also redacts any personally identifying information (PII), including names, phone numbers, and addresses. <a href="https://www.bbb.org/privacy-policy">Here is the BBB Privacy Policy.</a></p>


BBB does publish complaints after they are closed, but BBB also redacts any personally identifying information (PII), including names, phone numbers, and addresses. Here is the BBB Privacy Policy.

The customer included personal information in their complaint. I want to respond but I am concerned.

I disagree with the customer’s version of the complaint and want it removed.

How do I file a complaint with the BBB on a business?

What tone should I convey in my business response?

How does the complaint process work (for business)?

BBB is only here to help customers and doesn't care about businesses, or my side of the story.

I've already responded to this complaint; why does the customer keep adding comments?

I’m a BBB Accredited Business. Isn’t BBB supposed to protect me so I don’t receive complaints?

What is the complaint process and how does being Accredited help me in that regard?

I (the business) have a complaint closed as No Response, but I never received it. What can I do?

How is a complaint closed?

The person who filed the complaint doesn't want to pay their bill.

Why should I care about one customer who complained to BBB? All my other customers are happy.

I am not associated with the BBB; why are you taking and posting complaints on my business?

How can I (the business) respond to a complaint?

Do I have to respond to a complaint?

I submitted pictures as part of my response to the complaint, but I don't see them online. Why not?

The customer asked for a refund, which I am willing to provide. Where do I send it?

What is a BBB Complaint?

Are there any complaints BBB cannot accept from a Customer?

The customer has already filed a complaint with a Government Agency. Why should I respond to BBB? 

The person who filed a complaint isn't my customer. What can I do?

Will a complaint affect my BBB Letter Grade Rating?

Can BBB mandate a resolution to a complaint from my business?

Complaints for Business