<p style="text-align:start;">Once a complaint is closed, BBB will assign one of the following closing statuses:</p>
<ul>
<li>Resolved = The complainant verified the issue was resolved to their satisfaction.</li>
<li>Answered = The business addressed the issues within the complaint, but the consumer either (a) did not accept the response, OR (b) did not notify BBB as to their satisfaction.</li>
<li>Unresolved = The business responded to the dispute but failed to make a good faith effort to resolve it.</li>
<li>Unanswered = The business failed to respond to the dispute.</li>
<li>Unpursuable = BBB is unable to locate the business.</li>
</ul>


Once a complaint is closed, BBB will assign one of the following closing statuses:
Resolved = The complainant verified the issue was resolved to their satisfaction.
Answered = The business addressed the issues within the complaint, but the consumer either (a) did not accept the response, OR (b) did not notify BBB as to their satisfaction.
Unresolved = The business responded to the dispute but failed to make a good faith effort to resolve it.
Unanswered = The business failed to respond to the dispute.
Unpursuable = BBB is unable to locate the business.

How will my complaint closed?

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How does the complaint process work?

What tone should I convey in my response?

Are there any complaints BBB cannot accept?

Tell me, what is a BBB Complaint?

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Can BBB mandate a resolution to a complaint?

How do I find out the status of my complaint?

What happens when I file a complaint?

What are your Complaint Acceptance Guidelines?

Complaints for Customers