How is a complaint closed?

Once a complaint is closed, BBB will assign one of the following closing statuses:

1. Resolved = The complainant verified the issue was resolved to their satisfaction.
2. Answered = The business addressed the issues within the complaint, but the customer either (a) did not accept the response, OR (b) did not notify BBB as to their satisfaction.
3. Unresolved = The business responded to the dispute but failed to make a good faith effort to resolve it.
4. Unanswered = The business failed to respond to the dispute.
5. Unpursuable = BBB is unable to locate the business.