Do I have to respond to a complaint?

Responding to BBB complaints is a good business practice and “the right thing to do” whether or not a business is BBB Accredited. A majority of non-accredited businesses cooperate with BBB by responding to complaints. Cooperation by non-accredited businesses is voluntary. Unlike BBB Accredited Businesses Members, non-accredited businesses have not made a commitment to respond to BBB complaints.

Many good businesses are BBB Accredited, but many other good businesses are not accredited. BBB is committed to dealing fairly and even-handedly with all businesses in the manner in which we handle, close and report customer complaints.