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About BBB

21 articles

How do I file a complaint, post a customer review, or report a scam, or a bad ad?

Can BBB recommend a reputable business for me to deal with?

What is BBB’s Rating System?

API

1 article

Does BBB have an API?

BBB Business Account

3 articles

What services are available in My BBB Account Login

Who is my BBB account rep and how do I contact them?

How do I Register or Claim My Business?

BBB Business Membership Accreditation

33 articles

How do I apply to be a BBB Member Accredited Business?

What is the Difference Between Registration and Member Accreditation?

What does Member Accreditation do for my business?

BBB Business Profile

8 articles

Does BBB report on government agency actions against businesses?

What is a BBB Business Profile?

Does BBB report on private and small claims court actions against businesses?

BBB Consumer Login / Consumer Portal

10 articles

How do I create an account on the Consumer Portal?

What information do I need to provide during account registration?

How can I reset my Consumer Login password if I forget it?

BBB Member Accredited Business Solutions & Benefits

1 article

How can I learn more about my BBB Member Accreditation Business Solutions & Benefits?

BBB Ratings

1 article

What does it mean if a business is not rated (NR)?

Complaints for Business

24 articles

I disagree with the customer’s version of the complaint and want it removed.

How do I file a complaint with the BBB on a business?

What tone should I convey in my business response?

Complaints for Customers

11 articles

Are BBB Customer Reviews the same as BBB complaints?

How does the complaint process work?

What tone should I convey in my response?

Customer Reviews for Business

10 articles

The customer isn’t a customer of mine, how can I remove the review?

How can I get more positive Customer Reviews?

Are paid customer reviews legal? Do paid reviews violate BBB policy?

Customer Reviews for Customers

11 articles

What if I want to make a change or edit my original Customer Review?

How can I remove or retract my Customer Review?

How can I write a Customer Review for a business?

Email

2 articles

How do I Approve Receipt of BBB Emails?

I received an email that appears to be from BBB, but I do not think it really is?

For Government Portal

1 article

Is there a special access portal for Government and Law Enforcement?

Get a Quote for Consumers

4 articles

What does it mean if a business does not respond to my request for a quote?

Are you able to tell me if my request was received?

How long after a customer submits a request does the business receive it?

Scams

2 articles

What can BBB do to stop rip-offs and scams?

How can I report a scam?